Method and apparatus for pushing applications to a web site visitor during co-browsing
Inventors
Michaeli, Daniel • Dipietro, Justin • Paniagua, Carlos • Rodas, David
Assignees
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Publication Number
US-9712594-B2
Publication Date
2017-07-18
Expiration Date
Abstract
A method for pushing applications to a website visitor during co-browsing is presented. A co-browsing session between an operator of the website and the website visitor is initiated. An application is selected to be pushed to the website visitor. The application is configured and pushed to the website visitor. The application is co-browsed with the website visitor.
Core Innovation
The invention is a computer based method and a computer system for pushing applications to a website visitor during co-browsing. A web-based server stores one or more applications configured to receive an input from at least the website visitor and to display information to the website visitor, initiates a co-browsing session between a website operator and the website visitor over a communications interface, and selects one of the one or more applications to push to the website visitor over the communications interface.
After initialization of the co-browsing session, the web-based server configures the selected application for a specific use by the website visitor and pushes the application to the website visitor over the communications interface. The server then co-browses the application with the website visitor such that the operator and the website visitor can both interact with the application in a collaborative manner during the co-browsing session.
The document further describes configuring application elements using content selected from web servers over the Internet through a content provider layer and one or more external content providers. It also describes an operator-side editing workflow where the operator selects to edit the application, edits it so that the website visitor cannot see intermediate changes during the operator editing, and then ends the editing and sends the edits to the website visitor.
A hold state is described via a hold button that places an application in a hold state so that both the operator and the website visitor can return to a previous co-browsing session using the hold state application.
Claims Coverage
The document includes two independent claims: a computer based method claim and a computer system claim. The claims center on initiating co-browsing, selecting and configuring an application, pushing it after initialization, and co-browsing collaboratively, with additional inventive features further narrowed in dependent claims.
Pushing configured applications during co-browsing
Initiating a co-browsing session between an operator and a website visitor over a communications interface; selecting an application of stored applications to push to the website visitor; configuring the application for a specific use by the website visitor; pushing the application after initialization of the co-browsing session; and co-browsing the application collaboratively so both the operator and the website visitor can interact with the application.
Event-driven co-browsing application pushing as a computer system
Initiating a co-browsing session between a website operator and a website visitor over a communications interface in response to an operator indication; selecting an application to push in response to an operator selection indication; configuring the application for a specific use in response to operator configuration selections; pushing the application after initialization in response to an indication to push; and co-browsing the application with the website visitor such that operator and visitor can both interact collaboratively in response to browsing events received from the website operator.
Across both independent claims, the main inventive coverage is a web-based server workflow that pushes a configured application to a website visitor during an ongoing co-browsing session, followed by collaborative co-browsing of that application.
Stated Advantages
Documented Applications
No documented applications found
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