SourceAmerica
SourceAmerica is a U.S.-based nonprofit intermediary that connects federal customers with a nationwide network of nonprofit contractors to deliver manufacturing, supply-chain, and service solutions while creating employment opportunities for people with disabilities. The organization provides procurement facilitation, contract management, quality and operational support, and access to manufacturing and contact-center capacity across multiple sectors.
Industries
N/A
Services
Federal procurement consulting and procurement-list submission support
Consulting to prepare and submit items for inclusion on government procurement lists, including pricing, site assessments, and package preparation.
Contact center and IT services
Coordination and provisioning of U.S.-based contact center operations offering multilingual, omnichannel customer support with secure, 24x7 availability.
Contract manufacturing and production services
Access to apparel, equipment, and specialty manufacturing capabilities with prototyping, scalable runs, and socially compliant supply chains.
Packaging, kitting, assembly, and warehousing
Fulfillment services including packaging, assembly, kitting, warehousing operations, inventory management, and distribution.
Quality management consulting and training
Analysis and support for contractor quality programs, national quality training, and corrective-action implementation.
Federal procurement consulting and procurement-list submission support
Consulting to prepare and submit items for inclusion on government procurement lists, including pricing, site assessments, and package preparation.
Contact center and IT services
Coordination and provisioning of U.S.-based contact center operations offering multilingual, omnichannel customer support with secure, 24x7 availability.
Contract manufacturing and production services
Access to apparel, equipment, and specialty manufacturing capabilities with prototyping, scalable runs, and socially compliant supply chains.
Packaging, kitting, assembly, and warehousing
Fulfillment services including packaging, assembly, kitting, warehousing operations, inventory management, and distribution.
Quality management consulting and training
Analysis and support for contractor quality programs, national quality training, and corrective-action implementation.
Expertise Areas
- Federal procurement facilitation and compliance
- Contract management and account services
- Contract manufacturing and apparel production
- Supply chain, warehousing, and fulfillment
Key Technologies
- Omnichannel contact center platforms
- Interactive voice response (IVR) systems
- Advanced call distribution
- Inventory management and demand forecasting systems